FAQs

Click below to reveal the answer to some frequently asked questions. If you have a question that is not addressed below or a thought you'd like to share, please chat with Customer Care.

Ordering

Can I order without registering?
Is my credit card charged at the time I place my order?
How do I place an exchange order?
How do I cancel an order placed using Guest Checkout?
Is my package insured, and do I need to sign for my order?

Shipping/Returns

When will my order ship?
When will I receive my order?
Can I change my shipping information after I’ve placed an order?
Are returns and shipping free?
What is your return policy?
Do you ship to PO Boxes?

Pricing

Do you offer price adjustments?
What is final sale?
Why am I not receiving the sale price if it says select colors are on sale?
Why am I being charged tax if there is not a store in my state?

Services

How do I get in touch with your Customer Care Center?
How do I get in touch with a personal stylist?
What is your alteration policy?
Do you offer special cuts or orders?
How do I know which size is right for me?
Where can I shop for special sizes?
How do I care for a Lafayette 148 New York product?
Can you find out if a department store has inventory in a style?

International Orders

Do you ship internationally?

Account

How do I create an account?
How can I change my login email and password?
What if I forget my password?
How do I subscribe to your email list/catalog?
How do I unsubscribe from your email list/catalog?

Coupons/Gift Cards

How do I apply promotional codes?
How can I tell if my gift card/promo code was applied?

Retail Locations

Is there a store nearby where I can purchase your items?
How do I make an appointment at one of your stores?

International FAQ

Who is Borderfree?
How do I place an order?
How will I know how much my order will cost?
Are there any additional costs due upon receipt of my order?
What currencies does Borderfree support?
If I live in the United States, can I use Borderfree to ship an order internationally but pay in US dollars (USD)?
What payment options does Borderfree support?
How much does international shipping cost?
When am I billed?
How are duty and taxes charged on international orders?
Are there any items that cannot ship to designated countries because they are restricted?
Are there current restrictions on large dollar items?
How can I track my international order?
Who should I contact if I have questions relating to my order after I have made a purchase?
Can I purchase or redeem a gift card?
Can I have my merchandise gift packaged or enclose a gift card?
What is your return policy for international orders?
Back to Top
Your browser is Out of Date!

Update your browser to view this website correctly.

Update now

Your browser is unrecognised!

To ensure the best experience on our website, we advise to use any of the most popular browsers, e.g. Google Chrome