FAQs
Click below to reveal the answer to some frequently asked questions. If you have a question that is not addressed below or a thought you'd like to share, please chat with Customer Care.
Ordering
Yes, simply select guest checkout.
Once you place your order, your credit card will be authorized; however, it will not be charged until your order has been shipped.
Unfortunately, we do not currently offer online exchanges. Please call our Customer Care Advisors at 1.888.448.1488 and they will assist you with making an exchange.
To cancel an order, contact our Customer Care Center at 1.888.448.1488.
Your satisfaction is extremely important to us. If your package has been lost or damaged, please contact our Customer Care Center at 1.888.448.1488. If your order amount is $3,000 or greater, we do require a signature for final delivery.
Shipping/Returns
Placed orders will ship from our New York warehouse within 5 business days.
After the initial shipment, packages could take between 3-10 business days to arrive at your specified delivery address.
Yes, you can change the shipping information if the order has not left our warehouse. If you need to make a change, please contact our Customer Care Center at 1.888.448.1488 as soon as possible.
We offer free ground shipping; however, we do charge a $7.00 flat return fee that will be deducted from your credit.
Two-Day Business shipping has a $20 fee, while Next Business Day shipping requires a $30 charge.
We will gladly accept returns within 30 days of the date the items were shipped. Returns must be processed on original form of payment used for purchase, and all items must be unworn with the original tags attached. Please include the packed return slip, and make sure to indicate your reason for return. Though we process your credit immediately, please allow 1-2 billing cycles for it to appear on your statement. Mail your items using the included pre-paid UPS Return Label. For your convenience, click here to find the nearest UPS drop off location. For returns, we will deduct a flat shipping fee of $7.00 from your order for return postage. Insurance is included when using the provided pre-paid UPS Return Label. If you elect to ship without the provided pre-paid label, shipping will be at your expense and the $7.00 shipping fee will not be deducted from your account. You should track and insure your return so you know when we have received it and to protect the shipment if lost or damaged in transit. If you elect not to track or insure the package for the full value, you will be responsible for any loss or damage to the product during shipping. Lafayette148ny.com does not credit back expedited shipping charges incurred for the original shipment of an order. For PayPal transactions, follow the normal return process as stated above. Do not use the dispute process for standard returns of merchandise.
Effective August 1, 2019 our store credit policy will change and all store credits will be valid one-year from date of issuance. As an accommodation, clients will receive 60-days advance notice of the expiration date.
We do not ship to PO Boxes.
Pricing
Lafayette148ny.com will honor a one-time price adjustment on full-price merchandise ordered within ten days of a price reduction. Items purchased on sale are eligible for a one-time price adjustment in the form of store credit if marked down to final sale within ten days of purchase. Applies to purchases made at lafayette148ny.com only.
Styles that are marked as final sale are not eligible for return or exchange.
Unfortunately, the default or featured color while searching is not always the select color that is on sale. To see which colors are on sale, please be sure to visit the product page for more information.
Items sold by lafayette148ny.com and shipped to destinations in the states of Alabama, Arkansas, California, Connecticut, Colorado, District of Columbia, Florida, Virginia, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Nebraska, New York, North Carolina, Maine, Maryland, Massachusetts, Michigan, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Utah, Vermont, Washington, and Wyoming are subject to state sales tax. Accessories and fur are subject to sales tax in New Jersey, Minnesota and Pennsylvania.
Services
Feel free to call our Customer Care Advisors at 1.888.448.1488 during their hours: Monday-Thursday 9am-8pm EDT; Friday 9am-7pm EDT; Saturday 9am-5pm EDT; Sunday 12pm-5pm EDT.
Our Personal Style Advisors are excited to work with you through live chat, email, phone, Skype or in our stores. Please call 1.888.448.1488 to schedule an appointment.
During your in-store appointment, we offer complimentary, expert tailoring to ensure a perfect fit. To find a store near you, please click here.
If you are looking for a style in a color that it is not offered, please contact our Customer Care Center at 1.888.448.1488 for more information.
Want to add length to a style? We will add up to 3” in length to your garment. Please contact our Customer Care Center with all inquiries.
All special cuts and orders are subject to fabric availability and a $50 surcharge, while leather products are subject to a $150 surcharge.
Styles with a more fitted or oversized silhouette have the shape reflected in the first bullet under Details. Relaxed fit means that the style is in between fitted and oversized. Please also reference our size guide, as well as the measurements in the bullets to find your perfect fit. If you are still having difficulty finding which size is right for you, reach out to our Customer Care Center at 1.888.448.1488 or via email.
For petite sizes, please click here.
For plus-sizes, please click here.
Please refer to the care label attached to the garment for instructions.
We can see if a department store has purchased a style, but do not have the information about which locations received the style or their inventory.
International Orders
Yes, we accommodate most international shipping through Borderfree. Please reference our International Shipping page for further information.
Account
In the upper right-hand corner of our homepage, you will see ‘Sign In’. Clicking on this will cause a screen to drop down. On the right side of this drop-down there is a ‘Register’ button. Click there and proceed to fill out the required information to create your new account.
Please make sure that you are signed into your account to change your email or password. Once you are signed in, you will see your name on the right-hand side. When you hover over your name, a small drop-down menu will appear where you can click ‘Account Summary.’ Then, to change your email address, click on ‘Edit’ underneath contact information. There you will also see an option to change your password.
When you initially try to sign in, you will see a link that says, ‘Forgot Your Password’. Follow this link to reset your password.
To view our Privacy Policy, click here.
On the left side of the bottom of this page, there is a field for you to enter your email to keep up with new launches, exclusive offers, and more.
Please follow this link to subscribe to our catalog.
Please follow this link to unsubscribe.
Store Credit, Coupons, & Gift Cards
Lafayette 148 New York will be implementing a new store credit policy. All store credits will only be valid for 1 year from the date they are issued for use in store or online.
Click here to purchase a gift card.
During the checkout process you will see a place to add a promotional code beneath the payment method.
Once you have added a gift card or promotional code to your payment method, the applied amount will be deducted from the total.
Retail Locations
Please reference our L148 stores and events page for all locations. Currently we have 4 stores located in New York and Florida. However, our Personal Stylists are available to visit you at home, in your office, or hold a digital appointment via Skype. Please contact our Customer Care Team at 1.888.448.1488 for further assistance.
To set up an appointment, visit our L148 Stores & Events page in the bottom footer and select the store location you would like to visit. From this page you can either book an appointment online or call the store directly.
Yes, advance appointments are required. You can make your appointment and receive your Visitors Pass by emailing CompanyOutlet@lafayette148.com or calling us at 888-448-1488.
For transportation to the Company Outlet, we suggest the below options*:
Option 1
Complimentary parking is available inside the Brooklyn Navy Yard. You must print your Visitors Pass, present it at the BNY entrance and leave it on your dashboard.
Option 2
Take a taxi or ride sharing service directly to 141 Flushing Avenue, Building 77.
Option 3
Take public transportation to the Atlantic Avenue–Barclays Center (BQ2345LIRR) or DUMBO at High Street (AC) or York Street Stations (F) subway stations. Then, take a ride sharing service from the station to 141 Flushing Avenue, at the corner of Vanderbilt Avenue.
The Brooklyn Navy Yard also offers a complimentary Shuttle from DUMBO (the A and C trains at High Street, and the F train at York Street), departing every ten minutes; and Atlantic Terminal (pickup at BAM Park, at Fulton & Lafayette, and the G train at Clinton/Washington), departing every fifteen minutes. Present your visitors pass to be admitted and tell the Driver that you are going to the Market Street stop for Building 77. Exit at Market Street for Building 77.
PLEASE NOTE: The BNY Shuttle only runs Monday–Friday.
Click here for a Shuttle Map and detailed schedules.
Once you’ve arrived inside the Building 77 lobby, scheck in with the front desk with your Visitor Pass and they can guide you to the elevator. On the 8th Floor, you will see Lafayette 148 entrance directly off the elevators.
*Please note: Advance appointment are required. You can make your appointment and receive your Visitors Pass by emailing CompanyOutlet@lafayette148.com or calling 888-448-1488.
International FAQ
Borderfree is a global ecommerce solution that allows Lafayette 148 New York international shoppers to pay in currency of their choice and enjoy competitive international shipping costs, the lowest possible guaranteed order total, cost-effective international shipping and the best shopping experience. Click here to shop internationally online.
If you are NOT shipping to a US destination and need to see if your country is eligible for Borderfree shipping, please click here.
If your destination country is NOT eligible for Borderfree shipments, please contact our Customer Care Center at 1.212.266.2148.
Simply add items to your shopping cart and click the checkout button. Borderfree will calculate and display an order total in your preferred currency, which will include all shipping costs to your international destination, and applicable duties and taxes imposed by Customs and Revenue authorities in the destination country.
If you elect to prepay duties and taxes, the order total presented at checkout is the exact amount you'll be billed by Borderfree, and there will be no additional costs due upon delivery.
If you elect to pay duties and taxes upon delivery, any applicable duties and taxes imposed by the Customs and Revenue authorities in the destination country will be due upon delivery.
Currently, Borderfree supports billing in over 40 global currencies, which can be found on this list of supported countries and currencies. Once you confirm your preference, you will be able to view our products priced in your selected currency.
You can ship your order to any international destination currently supported by Borderfree and pay in U.S. dollars using a Visa, MasterCard, American Express, or PayPal. This also applies if you are an American traveling or living abroad.
Currently, Borderfree supports Visa, MasterCard, American Express, and Paypal.
The international shipping cost will be calculated and guaranteed during the Borderfree global checkout process and is calculated based on the service level, the number of items purchased, the weight of the items, the destination country, and any applicable duties and taxes.
Your credit card will be billed by Borderfree at the time your package(s) leaves the United States. Your credit card will be billed by Borderfree and BF*LAFAYETTE148NY will appear on your credit card statement.
Duty (or customs tariffs) is set by the destination country customs authorities and is determined by a combination of the country of origin or manufacturing of the merchandise purchased, the classification of the merchandise in accordance with a harmonized system adopted and used by the countries Borderfree supports, and the Value Added Tax (VAT) rates set by the destination country. You will be able to view the guaranteed total amount of any applicable duty and tax/VAT for your Lafayette 148 New York order within the Borderfree global checkout.
If there are items that cannot be exported from the United States or imported into a particular country, Borderfree will notify you during the checkout process.
Items greater than $10,000 USD cannot currently ship internationally.
Please click here to track your International packages(s). You may also track your package from your Order Shipment Confirmation.
You may contact our Customer Care Center at 1.212.266.2148 Monday-Friday, 9am-9pm ETD, Saturday 9am-6pm ETD, and on Sunday by special appointment. You may also email international@lafayette148.com, and a Lafayette 148 New York Customer Care Advisor will gladly assist you with any questions relating to your international order.
We do not currently support the sale or redemption of gift cards for international orders.
Gift packaging and gift cards are not available on international orders.
Lafayette 148 New York wants you to be completely happy with your purchase. If for any reason you are not satisfied, you may contact our Customer Care Center at 1.212.266.2148 Monday-Friday, 9am-9pm ETD, and Saturday 9am-6pm ETD. You may also email international@lafayette148.com and a Lafayette 148 New York Customer Care Advisor will gladly assist you with any questions relating to your international order.
Please allow up to six (6) weeks for your financial institution to process your return and credit.