FREQUENTLY
ASKED QUESTIONS

Yes, simply select guest checkout.

Once you place your order, your credit card will be authorized; however, it will not be charged until your order has been shipped.

Unfortunately, we do not currently offer online exchanges. Please call our Customer Care Advisors at 1.888.448.1488 and they will assist you with making an exchange.

To cancel an order, contact our Customer Care Center at 1.888.448.1488.

Your satisfaction is extremely important to us. If your package has been lost or damaged, please contact our Customer Care Center at 1.888.448.1488. If your order amount is $3,000 or greater, we do require a signature for final delivery.

Placed orders will ship from our New York warehouse within 5 business days.

Expedited orders placed after 12:00 noon EST will ship via UPS on the next business day (products will not ship during the weekend) given item availability and payment verification. If an item is not currently in stock, we will indicate an expected ship date. These items will ship when available via our free UPS ground delivery option. Customer Care will contact you if there is any delay with your order.

After the initial shipment, packages could take between 3-10 business days to arrive at your specified delivery address.

Please reference the chart below for more information about when you will receive your expedited shipping order. Please note that this schedule is not guaranteed as shipping is subject to unforeseeable circumstances or weather delays.

Due to the holiday shipping schedule, order by December 16, 12pm ET for holiday delivery with complimentary standard shipping.

Yes, you can change the shipping information if the order has not left our warehouse. If you need to make a change, please contact our Customer Care Center at  1.888.448.1488  as soon as possible.

We offer free ground shipping; however, we do charge a $10.00 flat return fee that will be deducted from your credit.

Two-Day Business shipping has a $20 fee, while Next Business Day shipping requires a $30 charge.

We will gladly accept returns within 21 days of the date the items were shipped. Returns must be processed on original form of payment used for purchase, and all items must be unworn with the original tags attached. Please include the packed return slip, and make sure to indicate your reason for return. Though we process your credit immediately, please allow 1-2 billing cycles for it to appear on your statement. Mail your items using the included pre-paid UPS Return Label. For your convenience, click here to find the nearest UPS drop off location. For returns, a flat return fee of $10.00 will be deducted from your order for shipping and restocking..

Please view our extended return policy here.

All swimwear must be returned in unused, original condition and with the protective hygienic liner intact, tags attached, and special packaging included (if applicable). Lafayette 148 New York does not accept returns on swimwear with any signs of wear or altered or removed hygienic liners.

Please view our extended return policy here.

Effective August 1, 2019 our store credit policy will change and all store credits will be valid one-year from date of issuance. As an accommodation, clients will receive 60-days advance notice of the expiration date.

We do not ship to PO Boxes.

Was My Purchase of The Laundress Products Impacted by the 2022 Product Recall?

From 2020 to 2022, Lafayette 148 New York sold The Laundress fabric cleaning and treatment products as Care & Cleaning Accessories. On December 1, 2022, The Laundress issued a recall of their products because of potential bacteria presence, including in those produced between January 2021 and September 2022. Details of the recall can be found on the United States Consumer Product Safety Commission’s website by clicking here. 

Although The Laundress is responsible for The Laundress products we sold during this period, we would like to inform our clients who have purchased The Laundress products from us at any time that they may request a reimbursement on impacted products at TheLaundressAnnouncements.com. You can explore The Laundress FAQ to address any concerns you may have by clicking here.

Potentially Impacted Products Sold by Lafayette 148:
The Laundress — Wool & Cashmere Shampoo
The Laundress — Wool & Cashmere Spray
The Laundress — All-Purpose Bleach Alternative 
The Laundress — Delicate Wash
The Laundress — Delicate Spray
The Laundress — Signature Detergent
The Laundress — Denim Wash

The safety and satisfaction of our clients is always our highest priority, and we apologize for any inconvenience this may have caused.

Lafayette148ny.com will honor a one-time price adjustment on full-price merchandise ordered within ten days of a price reduction. Items purchased on sale are eligible for a one-time price adjustment in the form of store credit if marked down to final sale within ten days of purchase. Applies to purchases made at lafayette148ny.com only.

Styles that are marked as final sale are not eligible for return or exchange.

Unfortunately, the default or featured color while searching is not always the select color that is on sale. To see which colors are on sale, please be sure to visit the product page for more information.

Items sold by lafayette148ny.com and shipped to destinations in the states of Alabama, Arizona, Arkansas, California, Connecticut, Colorado, District of Columbia, Florida, Idaho, Rhode Island, Virginia, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Nebraska, Nevada, New Mexico, New York, North Carolina, Maine, Maryland, Massachusetts, Michigan, Mississippi, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, and Wyoming are subject to state sales tax. Accessories and fur are subject to sales tax in New Jersey, Minnesota and Pennsylvania.

Lafayette 148 New York accepts the following forms of payment for your online purchase:

1. Visa
2. Mastercard
3. American Express
4. Discover
5. JCB
6. Paypal
7. ApplePay
8. Affirm | Learn More
9. Lafayette 148 eGift Cards

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Lafayette 148 New York has partnered with Affirm to give you a simple way to make your purchase with easy monthly payments and no hidden fees.

WHAT IS AFFIRM?
Affirm allows you to pay for your purchase on lafayette148ny.com with a monthly payment plan. Provide some basic information–—either through the “Learn more” link on each product page or at checkout—and get a real-time decision on your eligibility to split your purchase into monthly payments. There are no late or hidden fees, and you will know the exact terms of your loan options—including APR and monthly payment amounts—before you decide on a plan, so you can select the one that works best for you.

HOW DOES AFFIRM WORK?
1. At checkout, select the “Affirm” button in the Payment Method section.
2. Complete the Affirm application with your name, phone number, email address, date of birth and the last four digits of your Social Security number.
3. Once your application is completed and if you are approved for a loan through Affirm, your order will be confirmed, processed and shipped.

The use of Affirm is subject to eligibility. Payment options depend on your purchase amount, and a down payment may be required. Payment options through Affirm are provided by these lending partners: affirm.com/lenders.

WHAT HAPPENS IF I RETURN OR EXCHANGE MY ORDER?
All orders are subject to our Online Return Policy. We do not currently offer online exchanges.

For most orders, Affirm will not charge you as long as your order is returned within 30 days of the date your order was placed. If your return is processed after 30 days, you will be charged for the interest for your loan up until the return. For select items, Affirm may require a down payment when you place your order. In this instance, your credit card will be refunded the down payment if your return is processed within 30 days.

ARE THERE ANY ITEMS EXCLUDED FROM PURCHASING WITH AFFIRM?
Items that are for pre-order or backordered for more than 60 days are not eligible for purchasing with Affirm.

WHAT HAPPENS IF MY ORDER IS CANCELLED?
If your order is cancelled within 30 days, you will not be charged.

Please visit affirm.com/help for any further questions.

Feel free to call our Digital Stylists at 1.888.448.1488 & chat with us, Monday to Saturday, 9am–6pm EDT.

Our Customer Care Center will be closed 12/24 and 12/31.

To reach us outside of these hours, send us an email at CustomerCareCenter@lafayette148.com & we’ll get back to you by our next business day.

Our Digital Stylists are excited to work with you through live chat, email, phone or video call. Please call 1.888.448.1488 or chat with us to book a virtual appointment. explore Our Stores page to book an appointment in one of our boutiques.

During your in-store appointment, we offer complimentary, expert tailoring to ensure a perfect fit. Please click here to find a store near you.

If you are looking for a style in a color that it is not offered, please contact our Customer Care Center at  1.888.448.1488  for more information.

Want to add length to a style? We will add up to 3” in length to your garment. Please contact our Customer Care Center with all inquiries.

All special cuts and orders are subject to fabric availability and a $50 surcharge, while leather products are subject to a $150 surcharge.

Styles with a more fitted or oversized silhouette have the shape reflected in the first bullet under Details. Relaxed fit means that the style is in between fitted and oversized. Please also reference our size guide, as well as the measurements in the bullets to find your perfect fit. If you are still having difficulty finding which size is right for you, reach out to our Customer Care Center at  1.888.448.1488 or via  email .

You can explore our commitment to inclusive sizing here.

Please click here for petite sizes.

Please click here for plus-sizes, please.

Please refer to the care label attached to the garment for instructions.

We can see if a department store has purchased a style, but do not have the information about which locations received the style or their inventory.

Yes, we accommodate most international shipping through Global-E. Please reference our International Shipping page for further information.

In the upper right-hand corner of our homepage, you will see ‘Sign In’. Clicking on this will cause a screen to drop down. On the right side of this drop-down there is a ‘Register’ button. Click there and proceed to fill out the required information to create your new account.

Please make sure that you are signed into your account to change your email or password. Once you are signed in, you will see your name on the right-hand side. When you hover over your name, a small drop-down menu will appear where you can click ‘Account Summary.’ Then, to change your email address, click on ‘Edit’ underneath contact information. There you will also see an option to change your password.

When you initially try to sign in, you will see a link that says, ‘Forgot Your Password’. Follow this link to reset your password.

Click here to view our Privacy Policy.

On the left side of the bottom of this page, there is a field for you to enter your email to keep up with new launches, exclusive offers, and more.

Please follow this link to subscribe to our catalog.

Please follow this link to unsubscribe.

Lafayette 148 New York will be implementing a new store credit policy. All store credits will only be valid for 1 year from the date they are issued for use in store or online.

Click here to purchase a gift card.

During the checkout process you will see a place to add a promotional code beneath the payment method.

Once you have added a gift card or promotional code to your payment method, the applied amount will be deducted from the total.

Please reference our L148 stores and events page for all locations. Currently we have 4 stores located in New York and Florida. However, our Personal Stylists are available to visit you at home, in your office, or hold a digital appointment via Skype. Please contact our Customer Care Team at 1.888.448.1488 for further assistance.

To set up an appointment, visit our L148 Stores & Events page in the bottom footer and select the store location you would like to visit. From this page you can either book an appointment online or call the store directly.

Yes, advance appointments are required. You can make your appointment and receive your Visitors Pass by emailing CompanyOutlet@lafayette148.com or calling us at 888-448-1488.

For transportation to the Company Outlet, we suggest the below options*:

Option 1

Complimentary parking is available inside the Brooklyn Navy Yard. You must print your Visitors Pass, present it at the BNY entrance and leave it on your dashboard.

Option 2

Take a taxi or ride sharing service directly to 141 Flushing Avenue, Building 77.

Option 3

Take public transportation to the Atlantic Avenue–Barclays Center (BQ2345LIRR) or DUMBO at High Street (AC) or York Street Stations (F) subway stations. Then, take a ride sharing service from the station to 141 Flushing Avenue, at the corner of Vanderbilt Avenue.

The Brooklyn Navy Yard also offers a complimentary Shuttle from DUMBO (the A and C trains at High Street, and the F train at York Street), departing every ten minutes; and Atlantic Terminal (pickup at BAM Park, at Fulton & Lafayette, and the G train at Clinton/Washington), departing every fifteen minutes. Present your visitors pass to be admitted and tell the Driver that you are going to the Market Street stop for Building 77. Exit at Market Street for Building 77.

PLEASE NOTE: The BNY Shuttle only runs Monday–Friday.

Click here for a Shuttle Map and detailed schedules.

Once you’ve arrived inside the Building 77 lobby, scheck in with the front desk with your Visitor Pass and they can guide you to the elevator. On the 8^th Floor, you will see Lafayette 148 entrance directly off the elevators.

*Please note: Advance appointment are required. You can make your appointment and receive your Visitors Pass by emailing CompanyOutlet@lafayette148.com or calling 888-448-1488.

Through our partnership with Global-E, Lafayette 148 New York is pleased to provide an enhanced International shopping experience for clients in over 200 countries worldwide.

Click here to shop internationally online.

Global-E is a global ecommerce solution that allows Lafayette 148 New York international shoppers to pay in currency of their choice and enjoy competitive international shipping costs, and the lowest possible guaranteed order total, cost-effective international shipping, and more. Global-E also allows Lafayette 148 New York to provide the best experience to our international clients.

Please click here to check your eligibility for placing an online international order using Global-E.

If your destination country is NOT eligible for Global-E shipments, please contact our Client Care team at 1.212.266.2148.

When shopping on our International Site, simply add items to your shopping cart and click on the checkout button. Global-E will calculate and display an order total in your preferred currency, including all shipping costs to your international destination, as well as any applicable duties and taxes imposed by the Customs and Revenue authorities in the destination country.

If you elect to prepay duties and taxes, the order total presented at checkout is the exact amount you'll be billed by Global-E, and there will be no additional costs due upon delivery.

If you elect to pay duties and taxes upon delivery, any applicable duties and taxes imposed by the customs and revenue authorities in the destination country will be due upon delivery.

When shopping on our International Site, we display and collect payments in the local currency when you select your shipping country. You will be charged in the currency listed at checkout.

Lafayette 148 is not responsible for any currency exchange fees charged by banks.

Your shipping cost will be automatically calculated during the Global-E checkout process and is dependent on the destination country, size and weight of the package, selected shipping method, and any applicable duties and taxes.

Your credit card will be billed by Global-E at the time your package(s) leaves the United States. Your credit card will be billed by Global-E and  GLOBAL-E.LAFAYETTE 148 will appear on your credit card statement.

Duties and taxes are determined by your local customs authority and include the sales tax applied by your country for purchase from the U.S. and duties charged for processing by your country.Duties and taxes are calculated based the items ordered, their country of origin, your shipment destination and the value of your purchase. You’ll see duties and taxes for your items in your total at checkout. Duties and taxes are nonrefundable except for orders shipping to Canada. If you have any other questions around duties and taxes, contact our Client Care team at 1.888.448.1488 Monday–Friday, 9am–6pm EDT. You may also email international@lafayette148.com, and a Digital Stylist will gladly assist you.

In some cases you will see “Fees” listed along with duties and taxes when selecting to prepay at checkout. Additional fees, when applicable, may include customs clearance fees, dangerous goods fee, remote area surcharge, high value goods clearance, broker clearance, among others.

Lafayette 148 guarantees you will not be required to pay any additional cost on delivery when you prepay these fees at checkout, either by selecting to prepay duties and taxes at checkout or if you are shipping to a country that automatically ships without an additional payment of duties as listed below.

Any duties and taxes paid separately are nonrefundable, except for orders shipping to Canada.

Please click here to track your International package(s). You may also track your package from your Order Shipment Confirmation.

You may contact our Customer Care Center at 1.212.266.2148 Monday-Friday 9am-9pm ETD, Saturday 9am-6pm, and on Sunday by special appointment. You may also email international@lafayette148.com and a Lafayette 148 New York Customer Care Advisor will gladly assist you with any questions relating to your international order

We do not currently support the sale or redemption of Lafayette 148 New York gift cards for international orders.

Gift packaging and gift cards are not available for international orders.

Lafayette 148 New York will gladly accept returns within 21 days of the ship date. All items must be unworn with original tags attached and packed with the return slip. Please ship your return from the same country to which it was delivered and note the reason for return in the included return slip.

All returns should be sent to: Lafayette 148 New York Warehouse Attn: Returns Brooklyn Army Terminal 140 58th Street Building B, Unit 7D Brooklyn, NY 11220

A flat shipping fee of $10USD (or the equivalent in your local currency) will be deducted from your order for return postage. Pick-ups are not included in this service. If duties & taxes are included in the product price, you will receive a full refund of those as well. Duties and taxes that are paid separately at checkout are nonrefundable, except for orders shipping to Canada. Please allow up to six (6) weeks for processing your return and receiving a credit from your financial institution.