Assistant Boutique Manager, North Park
Job Summary
The Assistant Boutique Manager is a key leader within the boutique, partnering with the Boutique Manager to drive business results, cultivate client relationships, develop talent, and deliver an exceptional luxury experience. This role serves as a brand ambassador, leading by example in both selling and service while supporting the daily operations of the boutique.
The Assistant Boutique Manager provides leadership, coaching, and direction to the team, serving as Manager-on-Duty as needed. Through a balance of sales leadership, client development, operational execution, and talent management, this role supports the achievement of boutique goals while upholding Lafayette 148's luxury service standards and brand values.
Responsibilities:
Sales Leadership & Client Development
- Lead by example in delivering an exceptional luxury client experience and achieving boutique sales goals.
- Partner with the Boutique Manager to drive sales performance, review boutique KPIs, and communicate business priorities to ensure alignment, accountability, and execution across the team.
- Coach and develop associates in luxury selling, styling, clienteling, and relationship-building, empowering them to grow their businesses, leverage Retail Excellence tools and resources, and deliver exceptional client experiences
- Partner with the Boutique Manager to drive client acquisition, retention, reactivation, and VIC growth through appointments, events, outreach, personalized service, and effective use of clienteling tools.
- Partner with the Buying team to share client insights and selling trends that inform seasonal assortments, inventory strategies, and sales opportunities.
Talent Development & Leadership
- Support recruitment, interviewing, hiring, onboarding, and training of new associates.
- Provide ongoing coaching, feedback, and development planning to reinforce service standards, selling behaviors, accountability, and associate growth.
- Foster a culture of accountability, collaboration, inclusivity, and continuous improvement.
- Lead by example in demonstrating Lafayette 148 values, professionalism, and luxury service standards.
- Serve as Manager-on-Duty as required, ensuring effective leadership and decision-making during all business hours.
Operations & Inventory Management
- Ensure adherence to all company policies, procedures, and operational standards.
- Oversee daily operational execution, including shipment processing, replenishment, inventory management, stockroom organization, and inventory accuracy.
- Partner with cross-functional teams including IT and Retail Operations to resolve issues and support business needs.
- Ensure operational excellence through accurate inventory control, cash handling, reporting, compliance, and adherence to company standards.
- Assume responsibility for boutique operations and business execution in the Boutique Manager's absence.
Brand Standards & Boutique Experience
- Maintain Lafayette 148 visual merchandising, presentation, and service standards to ensure a luxury environment throughout the boutique.
- Support the execution of in-store events, community outreach initiatives, and local business development opportunities.
- Act as a brand ambassador, representing Lafayette 148 with professionalism and integrity at all times.
Desired Background:
- 3–5 years of leadership experience within a luxury or premium retail environment.
Experience:
- Proven track record of driving sales results and delivering exceptional client experiences.
- Experience managing operational processes, inventory, and boutique standards.
- Previous Assistant Manager, Supervisor, or Store Management experience preferred.
Skills:
- Strong luxury selling, styling, and client development capabilities.
- Demonstrated leadership and coaching skills.
- Excellent communication and interpersonal skills.
- Strong business acumen and understanding of retail KPIs.
- Ability to analyze selling trends and translate insights into actionable business strategies.
- Strong operational and organizational skills with exceptional attention to detail.
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
- Proficiency in clienteling tools, retail technology platforms, and Microsoft Office.
- Flexible availability including evenings, weekends, and holidays as business needs require.
- Passion for luxury retail, exceptional service, talent development, and business growth.
Physical Requirements:
- Ability to stand and walk for long periods of time, climb stairs/ladders, and occasionally bend or kneel to access merchandise.
- Frequent use of hands and fingers to operate office equipment; constant communication and visual focus required.
- Occasionally lift, carry, or move merchandise and fixtures weighing up to 25 lbs.