The Senior Director of Retail Stores & Operations is a strategic partner responsible for maximizing sales and bottom line profit for the Retail Stores. This objective will be met through training and leading a Store Management Team and Personal Stylists to deliver extraordinary customer experiences that consistently exceeds overall sales and service expectations. Additionally, this position will function as a liaison with Corporate partners to support, prioritize, and integrate functional strategies across all disciplines, including Marketing, Finance, Retail Buying & Planning as well as Human Resources.
Design and implement strategies to elevate service and increase profits to exceed Company standards for Retail Stores, measured by KPI’s including AOV, UPT, and conversation rate.
Analyze business performance by location and product assortment results to discern successes, opportunities and develop action plans to continue accelerate growth or course correct where needed (in partnership with Buying & Planning Team)
Manage the planning, timelines, budget and communication of operational priorities
Take an active role in the rollout, education and maintenance of operational best practices, including inventory shortage to drive efficiency and achievement of related goals
Develop a ‘best of class’ ongoing training & education strategy to develop a selling & service culture that is built on the DNA of our brand values and further enhances ‘service’ as a key point of difference in the market
Develop talent and succession planning with Human Resources to proactively elevate talent that embodies the brand
Conduct store visits and drives action based on successes, gaps and learnings
Act as a change agent for the Retail Stores to effectively support cultural transitions in support of company strategic initiatives
Ensure consistent execution of visual presentation initiatives and standards through partnership with Visual Merchandising.
Bachelor’s Degree required
16+ years retail management experience including 5+ years indesignersegment.
Demonstrated record of success for growing sales, service, team talent and building operational efficiency cross-functionally
Experience driving results in a multi-unit capacity preferred
Strong verbal and written communication skills required
Strong interpersonal skills and the ability to work successfully as part of a cross-functional team, while also demonstrating a leadership style that is based on respect and trust
Exceptional organizational and time management skills
Ability to travel a minimum of 50% and flexible availability, including nights and weekends.