The Director of Retail Sales & Client Services is a strategic partner responsible for maximizing sales and bottom line profit for the Retail Stores. This objective will be met through training and leading a Store Management Team and Personal Stylists to deliver extraordinary customer experiences that consistently exceeds overall sales and service expectations. Additionally, this position will function as a liaison with Corporate partners to support, prioritize, and integrate functional strategies across all disciplines including Marketing, Finance, Retail Buying & Planning as well as Human Resources.

• Design and implement strategies to elevate service and increase profits to exceed Company standards for Retail Stores, measured by KPI’s including AOV, UPT, and conversation rate
• In partnership with Buying & Planning team, analyze business performance by location and product assortment results to discern successes, opportunities and develop action plans to continue accelerate growth or course correct where needed
• Manages the planning, timelines, budget and communication of operational priorities and will take an active role in the rollout, education and maintenance of operational best practices including inventory shortage to drive efficiency and achievement of related goals
• Develops a ‘best of class’ ongoing training & education strategy to develop a selling & service culture that is built on the DNA of our brand values and further enhances ‘service’ as a key point of difference in the market
• Develop talent and succession planning with Human Resources partnership to proactively elevate talent that embodies the brand
• Ensure consistent execution of visual presentation initiatives and standards through communication and partnership with Visual Merchandising
• Conducts store visits and drives action based on successes, gaps and learning’s
• Act as a change agent for the Retail Stores to effectively support cultural transitions in support of Company strategic initiatives

• Bachelor’s Degree required
• 10+ years related management experience in premium to luxury/ designer sector
• Demonstrated record of success for growing sales, service, team talent and building operational efficiency cross functionally
• Experience driving results in a multi-unit capacity preferred
• Strong verbal and written communication skills required
• Strong interpersonal skills and the ability to work successfully as part of a cross-functional team while demonstrating a leadership style that is based on respect and trust
• Exceptional organizational and time management skills
• Ability to travel a minimum of 50% and flexible availability including nights and weekends


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