Customer Care Center - Personal Style Advisor

The Personal Style Advisor will ensure product satisfaction and identify sales opportunities for current and potential clients. The successful candidate will be able to provide a consistent level of exceptional customer service.

Responsibilities:

  • Respond promptly to high volume calls, live chats, and email inquiries in a timely fashion
  • Actively maintain and exceed monthly sales goals
  • Maintain product knowledge to upsell the collection and make recommendations in phone consultations
  • After sale follow up correspondence – order confirmations, thank you notes and follow up
  • Troubleshoot and problem solve issues in a positive manner
  • Drive profitable sales during promotional dates (Book drops, Holiday Promotions and End of Season Sales)
  • Possess an intimate knowledge of the product line each season
  • Maintain and grow individual client book
  • Process requests, handle escalated client complaints, and resolve issues
  • Monitor, track and follow up on all special orders.
  • Responsible for knowledge of catalog format, understanding of garments, and creating training materials
  • Maintain existing orders (order entry, including shipping upgrades, order adjustments, shipping/billing information changes, returns and exchanges, delivery status updates, requests for tracking information and cancellations)
  • Follow-up with customers regarding order issues (i.e. declined credit card transaction or out of stock items)

Desired Background:

  • Bachelor’s degree

Experience:

  • Retail selling & customer service experience

Skills:

  • Strong customer service and communication (verbal & writing) skills required
  • Team player and be able to multi-task in a fast-paced environment with a strong sense of urgency
  • Knowledge and use of digital selling through emails, pictures, and brand books
  • Must be self-motivated and detail/results oriented
  • Must have personal style and a passion for fashion
  • Be sociable, friendly with an engaging personality
  • Demonstrates strong listening skills
  • Organization, punctuality, and excellent follow-up skills
  • Proactive thinker with the ability to troubleshoot and problem solve issues in a positive manner
  • Proficiency in Microsoft Office applications and Internet savvy
  • Knowledge of Blue Cherry, Web PDM and Magento Enterprise system a plus

Apply Now

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