Client Care Operations Representative
Job Summary
The Client Care Operations Representative will be a detail-oriented and tech-savvy member of the client care team. In this role, they will be the first point of contact for our Digital Stylist & Personal stylist team as well as our valued customers, assisting them with their order inquiries while ensuring their overall experience is smooth and seamless. A successful Client Care Operations Representative will be able to multi-task while maintaining efficiency and accuracy
Responsibilities:
- Provide prompt and elevated responses to customer inquiries via phone, email, and chat, ensuring a luxury experience that aligns with our brand values.
- Assist customers with their orders, from selection to payment and shipping, while ensuring each step is executed with precision and attention to detail.
- Provide real-time support to both customers and team members, addressing questions and concerns as they arise to maintain workflow efficiency and uphold our service standards and policies.
- Identify and resolve customer issues effectively, demonstrating problem-solving skills and a commitment to customer satisfaction.
- Ability to master different systems and digital tools to manage customer interactions efficiently. Comfort with technology is crucial for streamlining processes and enhancing productivity.
- Accurately input and update customer information and order details in our database, ensuring data integrity and confidentiality.
- Work closely with fellow team members and other departments to ensure seamless communication and service delivery. Strong emphasis on teamwork will help foster an environment of support and shared success.
- Manage multiple customer inquiries and administrative tasks simultaneously, prioritizing effectively to meet deadlines and maintain service quality.
- Participate in ongoing training sessions to enhance product knowledge, customer service skills, and system proficiency.
Desired Background:
- Bachelor’s degree preferred
- 2+ years in customer service or retail experience is preferred but not required. Experience in luxury fashion is a plus.
Skills:
- Strong verbal and written communication abilities
- Excellent problem-solving skills and a proactive approach to customer service challenges.
- Self-motivated, detail/results oriented and well organized with a strong sense of urgency
- Acute attention-to-detail and emphasis on accuracy while maintaining high standards in every task
- Adept at multi-tasking and managing time efficiently in a fast-paced environment
- Managing continuous daily workflow to ensure orders are processed in a timely manner
- Extremely systems savvy and ability to navigate across platforms efficiently
- Proficiency in Microsoft Office applications and Internet savvy; knowledge of Blue Cherry, Web PDM and Magento Enterprise system a plus
Pay Range:
The base pay range for this position is $19.00 - $25.00 hourly. Base pay offered may vary depending on skills, experience, and location.