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ABOUT INTERNATIONAL SHIPPING WITH BORDERFREE
Through our partnership with Borderfree, Lafayette 148 New York is pleased to provide an enhanced International shopping experience for our customers in over 200 countries worldwide!
Click here to shop online and ship to one of these available countries and pay in the currency of your choice.
WHO IS BORDERFREE?
Borderfree is a global ecommerce solution who allows Lafayette 148 New York to present our international shoppers with product prices in the currency of their choice, aggressively competitive international shipping costs, and the lowest possible guaranteed order total, cost-effective international shipping, and much more. Borderfree also allows Lafayette 148 New York to provide the best customer experience to our international customers.
HOW DO I PLACE AN ORDER?
If you prefer to NOT ship to a US destination and need to check the eligibility to order online and ship to one of our Borderfree destination countries, click here.
If your destination country is NOT eligible for Borderfree shipments, please contact our Customer Care Center at 1.212.266.2148.
HOW WILL I KNOW HOW MUCH MY ORDER WILL COST?
Just add items to your shopping cart and click on the checkout button. Borderfree will calculate and display an order total in your preferred currency, including all shipping costs to your international destination, as well as any applicable duties and taxes imposed by the Customs and Revenue authorities in the destination country.
ARE THERE ANY ADDITIONAL COSTS DUE UPON RECEIPT OF MY ORDER?
If you elect to prepay duties and taxes, the order total presented at checkout is the exact amount you'll be billed by Borderfree, and there will be no additional costs due upon delivery.
If you elect to pay duties and taxes upon delivery, any applicable duties and taxes imposed by the customs and revenue authorities in the destination country will be due upon delivery.
WHAT CURRENCIES DOES BORDERFREE SUPPORT?
Currently, Borderfree supports billing in over 40 global currencies. Click here to select from a list of supported countries and currencies. Once you confirm your preference, you will be able to view our products priced in your selected currency.
I LIVE IN THE UNITED STATES, CAN I USE BORDERFREE TO SHIP AN ORDER INTERNATIONALLY BUT PAY IN US DOLLARS (USD)?
You can ship your order to any international destination currently supported by Borderfree and pay in U.S. dollars using a Visa, MasterCard, American Express, or PayPal. This also applies if you are an American traveling or living abroad.
WHAT PAYMENT OPTIONS DOES BORDERFREE SUPPORT?
Currently, Borderfree supports Visa, MasterCard, American Express, and PayPal.
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
The international shipping cost will be calculated and guaranteed during the Borderfree global checkout process and is calculated based on the service level, the number of items purchased, the weight of the items, the destination country, and can include any applicable duties and taxes.
WHEN AM I BILLED?
Your credit card will be billed by Borderfree at the time your parcel(s) leaves the United States. Your credit card will be billed by Borderfree and BF*LAFAYETTE148NY will appear on your credit card statement.
HOW ARE DUTY AND TAXES CHARGED ON INTERNATIONAL ORDERS?
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the merchandise purchased, the classification of the merchandise in accordance with a harmonized system adopted and used by the countries Borderfree supports, and the Value Added Tax (VAT) rates set by the destination country. You will be able to view the guaranteed total amount of any applicable duty and tax/VAT for your Lafayette 148 New York order within the Borderfree global checkout.
ARE THERE ANY ITEMS THAT CANNOT SHIP TO DESIGNATED COUNTRIES BECAUSE THEY ARE RESTRICTED?
If, for some reason, there are items that cannot be exported from the United States or imported into a particular destination country, Borderfree will notify you during the checkout process.
ARE THERE CURRENT RESTRICTIONS ON LARGE DOLLAR ITEMS?
Items greater than $10,000USD cannot currently ship to International countries.
DO YOU SHIP TO UNITED STATES MILITARY ADDRESSES (APO/FPO)?
For US domestic shipping policies, please refer to our domestic shipping and returns page here
HOW CAN I TRACK MY INTERNATIONAL ORDER?
Please click here to track your International packages(s). You may also track your package from your Order Shipment Confirmation.
WHO SHOULD I CONTACT IF I HAVE QUESTIONS RELATING TO MY ORDER AFTER I HAVE MADE A PURCHASE?
You may contact our Customer Care Center at 1.212.266.2148 Mon-Fri 9am-9pm ETD, Saturday 9am-6pm, and on Sunday by special appointment. You may also email firstname.lastname@example.org and a Lafayette 148 New York Client Relations Advisor will gladly assist you with any questions relating to your international order
CAN I PURCHASE OR REDEEM A LAFAYETTE 148 NEW YORK GIFT CARD?
We do not currently support the sale or redemption of Lafayette 148 New York gift cards for international orders.
CAN I HAVE MY MERCHANDISE GIFT PACKAGED OR ENCLOSE A GIFT CARD?
Gift packaging and gift cards are not available for international orders.
WHAT IS YOUR RETURN POLICY FOR INTERNATIONAL ORDERS?
Lafayette 148 New York wants you to be completely happy with your purchase. If for any reason you are not satisfied, you may contact our Customer Care Center at 1.212.266.2148 Mon-Fri 9am-9pm ETD, Saturday 9am-6pm ETD. You may also email email@example.com and a Lafayette 148 New York Client Relations Advisor will gladly assist you with any questions relating to your international order.
Please allow up to six (6) weeks for processing your return and credit from your financial institution.